Frequently asked questions

Do I need to make a booking?

Yes, please make a booking as in-person tours have limited places. You can cancel your booking, for any reason, for a full refund up to 24 hours before the scheduled start of the tour.

Weather

Tours go ahead in the rain, we'll still have fun! Water, sunscreen, sun glasses, a hat and raincoat may all be handy at different times. You can check the weather forecast here:

Auckland weather

How will we recognise you?

I’ll be holding an ‘Auckland Story’ folder and be there 10 minutes early.

Tipping culture

Tips are not necessary but certainly appreciated for excellent service