Frequently asked questions
Do I need to make a booking?
Yes, please make a booking as in-person tours have limited places. You can cancel your booking, for any reason, for a full refund up to 24 hours before the scheduled start of the tour.
Weather
Tours go ahead in the rain, we'll still have fun! Water, sunscreen, sun glasses, a hat and raincoat may all be handy at different times. You can check the weather forecast here:
How will we recognise you?
I’ll be holding an ‘Auckland Story’ folder and be there 10 minutes early.
Tipping culture
Tips are not necessary but certainly appreciated for excellent service